frequently asked

  • when will my order arrive? can i expedite?

    Local customers can usually expect delivery within 2-4 business days from order. Please expect reasonable delays during rush periods.

    Please consider all sales final upon purchase confirmation.

    If you mistyped your address, do email wildflowerwaxed@gmail.com or message on Instagram @wildflowerwaxed as soon as possible.

    For SG customers only: If you wish to obtain your item(s) via rush/same-day delivery, or delay delivery for a later date, it can be arranged. Please drop us a message on Instagram or email!

  • how do i get a refund, return or exchange?

    In the off chance that our product has manufacturer defects (i.e skipping, major warp, unplayable, wrong color as stated), please email wildflowerwaxed@gmail.com within 7 days of purchase with proof. We will only refund, return or exchange under these conditions.

    Our products are packed well in sturdy, industry-standard cardboard mailers made just for vinyl records, and are visually inspected before shipping. Rest assured that your records will arrive safely regardless of its domestic or international travel to you.

    Note on seam splits: Minor seam splits and corner bends can occur during international shipping – while they may not be eligible for refund, return or exchange, we’re happy to automatically provide protective plastic sleeves free of charge when spotted.

    *Thankfully, as we order our records wholesale, seam splits and bends are a pretty unicorn-ish occurrence in the first place.

  • do you have a physical shop?

    We’re currently stocked exclusively at Second Story: Peace Edition, a 6-month pop-up at Peace Centre, #02-12/13, before the building’s eventual demolition (it’s en bloc’d).

    Wildflower’s entire vinyl record selection has been moved to Peace Centre due to new logistical changes! At Peace Centre, we will be moving inventory at great prices.

  • are the records new or used? are they official?

    All vinyl records for sale are brand new and sealed unless stated as “Used” or “Vintage”. We are unable to entertain any requests to open sealed vinyl to confirm colour variations, etc.

    All our vinyl records are 100% official, obtained only via international music distributors and record labels. You can verify authenticity easily by scanning barcodes behind the vinyl records and checking against Discogs.

    You will not get an unofficial product unless they are clearly stated as “Unofficial” or “Bootleg”.

  • do you ship worldwide?

    Yes, we do! Please note that we count per LP (singular playing disc) and not per album.

    There will be a flat SGD $29.90 upon checkout for international customers. We will either refund you the difference or request for a top up when quoted the actual price by our courier partners.

    Currently, Wildflower will ship to the following countries:

    Arab Emirates, Australia, Austria, Belgium, Canada, China, Denmark, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Italy, Japan, Macau, Malaysia, Netherlands, New Zealand, Norway, Oman, Philippines, Portugal, Qatar, Russia, Saudi Arabia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, United Kingdom, United States, Vietnam.

    Feel free to message us on email or Instagram if you wish to arrange your own delivery methods.

  • any other enquiries?

    Send your weirdest queries to wildflowerwaxed@gmail.com

    All terms and conditions apply and are accurate as of 20 Aug 2023